FAQ
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Scoot and Ride operates primarily in South Africa. We offer innovative, high-quality scooters and ride-on toys for children. Our products are designed to grow with your child, providing fun and safe playtime.
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 Our products are designed for children from 1 to 12 years old. Each product description includes the recommended age range.
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 We provide detailed information and specifications for each product on our website. Consider your child’s age, height, and skill level when selecting a scooter.
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 You can place an order directly through our website. Simply select the product you wish to purchase, add it to your cart, and follow the checkout process.
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 We accept various payment methods, including credit/debit cards and online payment options. Details are provided during the checkout process.
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Delivery times vary depending on your location. Typically, orders are processed within 1-2 business days and shipping times range from 3-7 business days.
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 We accept returns within 30 days of the purchase. Items must be unused and in their original packaging. Please contact our customer service for return instructions.
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 Yes, all our products come with a one-year warranty against manufacturing defects. For warranty claims, please contact our customer service team.
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To make a warranty claim, please provide your order number, a description of the issue, and any relevant photos to our customer service team. We will guide you through the process.
For more details, visit our Warranty Information page or contact our customer support team directly. -
 You can reach us via email at support@scootandride.co.za or call us at +27 (0)21 123 4567. Our customer service team is available Monday to Friday, 9 AM to 5 p.m.
